We are committed to providing premium wines, spirits, and exceptional customer service. Due to the nature of our products, we encourage customers to carefully review their orders before completing a purchase.

Returns

Returns are accepted only under the following circumstances:

• The product delivered is incorrect.
• The product arrives damaged or broken.
• The product is defective or compromised before opening.
• The order received differs from what was purchased.

To be eligible for a return:

• You must notify us within 24 hours of receiving your order.
• The product must remain unopened, unused, and in its original packaging.
• Proof of purchase (receipt or order confirmation) is required.
• Clear photographs of the product and packaging may be requested to facilitate the claim.

Exchanges

We are happy to exchange eligible products when:

• An incorrect item was delivered.
• The product was damaged during delivery.
• The product has a verified manufacturing defect.

Exchanges are subject to product availability. If the requested item is unavailable, a refund or store credit may be offered.

Non-Returnable Items

For health, safety, and quality assurance reasons, we cannot accept returns or exchanges for:

• Opened or partially consumed alcoholic beverages.
• Products with broken or removed seals.
• Items damaged after delivery due to improper handling or storage.
• Gift cards or promotional items.
• Sale or clearance items, unless they arrive damaged or incorrect.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 24 hours of delivery with:

• Your order number.
• A description of the issue.
• Clear photographs of the product, packaging, and shipping label.

Our team will review your request promptly and provide the appropriate resolution.

Refunds

Once your return has been inspected and approved, refunds will be processed to the original payment method. Depending on your bank or payment provider, processing times may vary.

Shipping or delivery charges are non-refundable unless the return is the result of our error.

Delivery Refusal

Orders refused at the time of delivery without a valid reason may incur applicable delivery or restocking charges.

Contact Us

If you have any questions regarding our Return & Exchange Policy, please contact our customer service team before returning any item.

Email: support@saycheersdrinks.com
Phone: +233 26 301 9209

Last Updated: July 2026